Your Privacy Is Our Priority
All policies regarding the collection, use, and protection of your personal information on the bdd9 platform are described in detail here.
Introduction & Scope
This Privacy Policy ("Policy") applies to all users of the bdd9 platform. It takes effect whenever you use the bdd9 website, mobile version, or any other service. As a platform that operates under SSL encryption and fair play principles, we treat the protection of your personal information as our highest priority.
By reading this Policy you will learn what types of information we collect, why we collect it, how we store it, and the circumstances under which it may be shared with third parties. If you do not agree with this Policy, please refrain from using our services.
What Information We Collect
bdd9 collects various types of information from users for specific purposes. The categories of this information are described in detail below:
2.1 Identity Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification — 21+ confirmation)
- Email address
- Mobile number
- National ID card or passport number (where applicable)
2.2 Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Wallet balance and transaction records
2.3 Technical Information
Information collected automatically when you use our platform:
- IP address
- Browser type and version
- Device type and operating system
- Cookies and session data
- Login and logout times
2.4 Activity Information
Information related to your activity on the platform:
- Game history and preferences
- Betting patterns
- Records of bonuses and promotional offers received
- Customer support communication history
- Session duration and page visit history
Purpose of Data Use
bdd9 uses collected information only for the following legitimate purposes. We do not use your information for any unauthorized or commercial purpose.
3.1 Service Delivery and Account Management
Your identity and technical information is essential for creating and properly managing your account and providing you with all of bdd9's gaming services. This includes login verification, password recovery, and ensuring account security.
3.2 Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. This information is required to complete each transaction securely, including a minimum deposit of ৳300 and a minimum withdrawal of ৳800.
3.3 Identity Verification and Fraud Prevention
Your identity information is used to verify user age (21+ confirmation), confirm identity, and prevent money laundering. This is essential for the security of the platform and the protection of all users.
3.4 Customer Support
Your account and activity information is used to resolve your issues quickly through our 24/7 live chat and email support ([email protected]). This ensures effective assistance in both Bengali and English.
3.5 Platform Improvement and User Experience
bdd9 continuously improves its service quality based on your gaming preferences, activity, and feedback. This information is not used for individual decisions — it is used solely to improve the overall user experience.
Sharing Data with Third Parties
bdd9 never sells your personal information for commercial purposes. However, information may be shared in certain specific situations necessary for operating the service:
4.1 Payment Service Providers
Relevant financial information is provided to complete transactions through bKash, Nagad, Rocket, Upay, and bank transfer services. This information is used solely for processing transactions, and payment providers follow their own privacy policies.
4.2 Game Providers
The minimum information required to use the services of game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi is shared. This information is used solely to manage gaming sessions.
4.3 Legal Obligations
Required information may be disclosed in response to lawful orders from legal authorities, court directives, or requests from regulatory bodies. In such cases, we always follow the legal framework and make every effort to protect user privacy as far as possible.
4.4 Business Transfer
In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. Users will be notified in advance in such circumstances.
Cookies and Tracking Technologies
The bdd9 website uses cookies and similar technologies to operate properly and ensure a better user experience.
5.1 Essential Cookies
These cookies are essential for keeping login sessions active, security verification, and core platform functionality. Without them, bdd9's services cannot function properly.
5.2 Functional Cookies
Used to store your language preferences, gaming settings, and other personalized experience settings. These remember your preferences on each visit.
5.3 Analytics Cookies
Collect anonymous statistical data to understand which parts of the website are used most. This information is used to improve service quality.
5.4 Cookie Controls
You can control or reject cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.
Data Retention and Security
bdd9 follows the most current technologies and processes to protect your information.
6.1 Retention Period
Information is retained for as long as your account is active and, after account closure, for a defined period to meet legal, financial, and regulatory requirements. Once those requirements are fulfilled, the information is securely deleted.
6.2 Security Measures
To protect your information, we apply the following security measures:
- SSL (Secure Socket Layer) encryption — on all data transfers
- End-to-end encrypted database storage
- Two-Factor Authentication option
- Regular security audits and vulnerability testing
- Limited staff access — only authorized personnel can view personal information
- Rapid response plan in the event of a data breach
6.3 Data Location
Your information is stored on secure servers. For international data transfers, we ensure appropriate security measures are in place and comply with applicable data protection regulations.
Your Rights and Choices
As a bdd9 user, you have certain important rights regarding your own information:
7.1 Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.
7.2 Right to Rectification
If your account contains incorrect or incomplete information, you may request that it be corrected. Some information you can update yourself directly from your account settings.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a defined period to meet legal obligations.
7.4 Right to Object to Processing
You have the right to object to the processing of your information for marketing or analytics purposes. To make such a request, contact our support team.
7.5 Right to Portability
You may request your personal information in a structured, commonly used format, making it easy to transfer to another service.
7.6 Right to Withdraw Consent
For information processed on the basis of consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of prior processing.
Minors and Responsible Gaming
bdd9 strictly refrains from providing services to individuals under the age of 21. If we become aware that information from a minor has been collected, we will immediately close that account and delete the information.
If you become aware that a minor you know is using bdd9, please notify our support team immediately. For more information on responsible gaming, visit our Responsible Gaming page.
Responding to Data Breaches
In the event of a data breach, bdd9 will take the following steps:
- The breach will be identified and confirmed, and remedial action will be taken immediately
- All users whose information has been put at risk will be directly notified in a timely manner
- Detailed information about the nature and impact of the breach will be provided
- Users will be guided on the steps they need to take to protect their information
- Security measures will be strengthened to prevent recurrence of the same incident in the future
We are committed to maintaining transparent communication with our users at all times. If you notice any suspicious activity, please contact us immediately at [email protected].
Policy Changes
bdd9 may update this privacy policy from time to time to keep pace with changes in its business operations, technology, or legal requirements.
How you will be notified of changes
- A notification will be sent to your registered email for important changes
- An alert about the changes will be shown when you log in to the platform
- The date of the latest update will be noted on this page
- Minor changes will be reflected on this page only
If you continue to use bdd9 services after the updated policy is published, it will be assumed that you have accepted the new policy. If you do not agree with the new policy, you may request to close your account.
Have more questions?
Our 24/7 support team is always by your side.
Contact us for any privacy-related matter.
Get in touch with us
For any questions or comments about this privacy policy, or to exercise your data rights, please contact us through any of the following channels:
[email protected]
Available 24/7 — support in Bengali and English
Anytime — seven days a week
For more details, please visit our Terms & Conditions, Responsible Gaming and FAQ pages.